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FAQ

Below FAQ are some common concerns of our customers before purchasing items, if you have other questions, please just send it to support@snappycreations.com


How can I contact you?

Please visit our Contact Us page and send an email or call 1 (844) 600-5522

I placed my order but I have not received a confirmation email yet

Do not worry! First, please double check your inbox AND spam folder. Still can't find it? Email us at support@snappycreations.com and one of our representatives will easily be able to send another confirmation email to you.

How long will it take for my package to arrive?

All of our items are custom printed and made on demand just for you. That means it takes about 3-5 business days for processing and production before the item will be shipped out. From there, it may take between 7-14 additional days for delivery.

Can I cancel my order if I change my mind?

You have 24 hours after the order is placed to cancel. After those 24 hours your order will already be in production and you will not be able to cancel or make any changes.

Can I change my shipping address?

If the order is not in production yet, you will be able to change your shipping address. Typically you will have within 24 hours after you placed the order to make any changes you need to. But if the order has already been processed unfortunately we will not be able to change your shipping address.

How can I track my order?

The moment your order ships out we will send you an email with a tracking link.

Do you guys provide customer support during weekends / holidays?

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.


Can I get a refund on my shipping costs?

Unfortunately we cannot refund you on shipping costs.

What is Snappy Creation's mailing address?

Our mailing address is 9960 Perceval St. Las Vegas, NV 89183

Does Snappy Creations actually ship my products?

Snappy Creations does not ship any of your orders. Our partners ship the products fast and free from their warehouses directly to you. If you have any questions or concerns, we can be reached 7 days a week between 8am – 10pm call us 1 (844) 600 5522

What if I have a defective item?

If you have received a damaged item or believe an item is defective please contact Customer Service

My order didn't go through but I think I've been charged?

When you enter your card details to pay for your order, your bank automatically deducts the money from your available balance. However it is not actually taken from your account until the order is sent. If you have any questions or problems, please contact us at 1 (844) 600 5522